![]() ![]() The kids were laying down on the chairs and like I said before, they came and try to close the umbrellas on the them. If u have kids u know u can’t just get up and leave, you need time to get them ready. We were confused since it was sunny and nothing was going on were we were. After a few hours they got everyone out of the pool and they started to close the umbrellas and told us we needed to go get shelter. The kids spent the little time we were able to be there, playing on murky water. When we got there at around 11 am, they were cleaning the kids pool even though they open at 9 am so we had to wait to get in. I called a while back asking about their policy regarding the weather since it rains every day and they told me they don’t do refunds or rain checks since they don’t close even if it rains, so we decided to get the tickets, $75 each, 14 people in total. I decided to spent my daughter’s 2nd birthday at tidal cove and it was the worst decision ever. A special day my daughter is not getting back and thanks to tidal cove was not special at all.What a disappointment. What would I do at a bar with 5 kids? The bad treatment, the lies and the disrespect was too much. Then they tell us, oh no u don’t have to leave, u can sit at the bar and wait until whatever storm was happening far away from us passes. They started to bring more people saying that we didn’t wanna leave and pressuring us to get out there faster. ![]() We told them to not close the umbrellas and to wait cause we needed to change the kids and stuff. ![]() If anyone reads this review in preparation to spend some time at the Tidal Cove, we highly recommend you go out of your way to find a way to sit and relax in either of the sections that Julio or Dora might be working. We were also impressed to learn that she also has two daughters working on the property as well, both of whom were a pleasure to meet as well. Not only a very good server and employee, but like Julio, just a very nice down to Earth good person. But we also wanted to mention someone very special who we just had the pleasure of meeting for the first time. For the second or third year in a row Julio Dobronski was excellent and a true pleasure to see and spend some time with during each of the three days. We were treated exceptionally well at the Tidal Cove. But we must say that this particular stay was surprisingly awesome each afternoon. We can't think of any downside, from the rooms, service, golf, and of course Giuseppe and the rest of the great staff of the Bourbon Steakhouse.every stay is pretty much always great with no complaints. We've been there many times over the past 6 or 7 years. My wife and I just returned from a quick 3 night stay at the JW Marriott Miami Turnberry. ![]()
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